Refund policy

As each custom product is made with your submitted photos, we generally do not offer refunds for change of mind. However, if your order arrives damaged or incorrect, please contact us within 7 days of delivery at hello@jakephotomagnets.com.au with photos of the issue.

As for the machines and materials, returns and refunds are not permitted for change of mind. In case of issue, we will work with you to troubleshoot the problem and if it proves to be unresolvable and within the warranty period, we can initiate sending a replacement.

If the fault is confirmed, we’ll offer a replacement or refund at our discretion.